Problem with updating plug ins

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  • #157094
    Andrew
    Participant
    • Topics: 17
    • Replies: 14
    • Total: 31
    Member since: April 15, 2016

    Password: 14isLxnPH@6HZE1hZIt

    User name: SKT

    Good day

    Could you please assist me

    The domain http://www.stilbaaitourism.co.za does not allow me to update the plugin supsystic

    This web site has the Gallery by Supsytic and the Slider by Supsystic

    When I update these plugins the web site then does not work

    I have created your own login details

    I am not the web designer, only assist, but I need to sort this out for the client

    If you could maybe see if you can see the problem or maybe send me what I need to do

    This domain also had an issue a couple of months ago

    Your support team managed to fix it as well

    I would really appreciate it if you could assist

    We have a lot of clients with new word press web sites and all of them use this plug in

    Not all of them give the error when I update the plugins

    Thank you so much

    #157128
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 24760
    • Total: 24760
    Member since: August 16, 2013

    Hi,

    We did not find such issues on your website.

    Can you send us the screenshot of your issues? Upload your screenshot on http://imgur.com/ and paste the share url here.

    Regards,
    Dave

    #157186
    Andrew
    Participant
    • Topics: 17
    • Replies: 14
    • Total: 31
    Member since: April 15, 2016

    Fatal error: Uncaught Error: Class ‘Twig_SimpleFunction’ not found in /usr/www/users/stilbo/wp-content/plugins/slider-by-supsystic/src/SupsysticSlider/Core/Module.php:107 Stack trace: #0 /usr/www/users/stilbo/wp-content/plugins/slider-by-supsystic/src/SupsysticSlider/Core/Module.php(26): SupsysticSlider_Core_Module->registerTwigFunctions() #1 /usr/www/users/stilbo/wp-content/plugins/gallery-by-supsystic/vendor/Rsc/Resolver.php(103): SupsysticSlider_Core_Module->onInit() #2 /usr/www/users/stilbo/wp-content/plugins/gallery-by-supsystic/vendor/Rsc/Environment.php(244): Rsc_Resolver->init() #3 /usr/www/users/stilbo/wp-includes/class-wp-hook.php(287): Rsc_Environment->extend(”) #4 /usr/www/users/stilbo/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #5 /usr/www/users/stilbo/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #6 /usr/www/users/stilbo/wp-settings.php(403): do_action(‘plugins_loaded’) #7 /usr/www/users/stilbo/wp-config.php(46): require_once(‘/usr/www/users/…’) #8 /usr/www/users/stilb in /usr/www/users/stilbo/wp-content/plugins/slider-by-supsystic/src/SupsysticSlider/Core/Module.php on line 107

    There has been a critical error on your website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.

    #157187
    Andrew
    Participant
    • Topics: 17
    • Replies: 14
    • Total: 31
    Member since: April 15, 2016

    Hello

    I updated the plugin slider by supsystic and this is what happened

    The web site is now not working

    Please can you look at this

    You can use login details previously sent

    Kind regards
    Wilma

    #157230
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 24760
    • Total: 24760
    Member since: August 16, 2013

    Hi,

    Can you send us the screenshot of your issues? Upload your screenshot on http://imgur.com/ and paste the share url here.

    Regards,
    Dave

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