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  • #67086
    Robin
    Member
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: March 20, 2017

    I recently purchased Spirited Pro theme and it will not allow me to add plugins. I have no “ADD” button.

    It says it recommends I add Shortcodes Ultimate but when I try to add it fails.

    #67090
    Robin
    Member
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: March 20, 2017

    I need to install the following plugins for this site. (Spirited Pro theme) Is this possible?

    Membee Login Plugin
    WordPress Access Control Plugin
    Capability Manager Plugin

    I do not see an Add button to add anything under plugins.

    #67274
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25285
    • Total: 25285
    Member since: August 16, 2013

    Hi Robin,

    Its a User Role Restrictions issue. It seems that you don’t have permission to install plugins.

    Regards,
    Dave

    #67318
    Robin
    Member
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: March 20, 2017

    How do I fix. I have logged in as the main site admin and still can’t install. I now have the “Add” button but all plugins fail. I get the error message….Installation failed: Could not create directory.

    #67321
    Forum Moderator
    Participant
    • Topics: 0
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    • Total: 25285
    Member since: August 16, 2013
    #67327
    Robin
    Member
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: March 20, 2017

    This did not help me since….

    1. I am listed as an admin. I have logged in as the other admin and still no luck.

    2. As far as I know I am self hosted. At least I am paying for hosting. How would I know for sure?

    #67427
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25285
    • Total: 25285
    Member since: August 16, 2013

    Hi Robin,

    We are not sure about this. But again this is not a Theme issue. We are supposed to be assisting you in anything related to the WordPress theme that we have sold to you. This is more of a WordPress support request in general or related to installation problems which you can sort it out with your hosting if they have some file permission problem.

    Regards,
    Brad

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