Plug in installation failed

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  • April 16, 2016 at 12:04 pm #30571
    EvaEva
    Participant
    • Topics: 32
    • Replies: 52
    • Total: 84
    Member since: January 16, 2016

    Hi,
    I tried to install the Jquery plugin and the plug in installation failed,but it created a file. I tried to install it again which fails because it exist already, but it’s not showing in the plugin list. A spped test showed that it is slowing down the site, how can I delete it if it’s not showing under installed plugins on the dashboard?
    Thanks

    April 18, 2016 at 12:28 pm #30748
    Sonnal S SinhaSonnal S Sinha
    Keymaster
    • Topics: 10
    • Replies: 6963
    • Total: 6973
    Member since: June 12, 2013

    Hi,

    We have no idea. Kindly let us know which speed test you used and your website URL please.

    Regards,
    Shri

    April 18, 2016 at 1:51 pm #30759
    EvaEva
    Participant
    • Topics: 32
    • Replies: 52
    • Total: 84
    Member since: January 16, 2016

    Hi Shri,
    it was the pingdom speedtest.
    I would really like to install the plugin properly, because I would like to be able to use it, don’t know why it’s not showing on the dashboard. My website is thehealthytart.com
    Thanks

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