October 22, 2020 at 7:29 pm #167592
Hi, I’ve had Photo Dock on my site for more than a year and the testimonials short code was working until a few weeks ago. I have paid for the theme updates, but when I installed the new version it totally jacked up my site. So, I’ve reverted back to the original theme for Photo Dock. Is there a way to use a different shortcode or CSS so the testimonials show correctly on my homepage. The site is https://avividimage.biz/ The shortcode I have on my homepage section 4 is [client-testimonials show=”3″]. Any help you can provide is appreciated.October 23, 2020 at 12:21 pm #167657
Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:[email protected] Please mention this forum URL while replying so that we understand what needs to be done.
We’ll check and revert back to you.
DaveOctober 23, 2020 at 1:34 pm #167669
Will send password in emailOctober 26, 2020 at 11:23 am #167786
Given login details are not working. We are getting this message.
DaveOctober 26, 2020 at 3:18 pm #167815
Very weird, as it’s in there. Try using caps, as I’ve set it up as SKT as the username. Maybe that’s why it didn’t work.October 27, 2020 at 12:25 pm #167875
Still not working.
DaveOctober 28, 2020 at 1:12 am #167904
Sorry… It’s in there. How about using the email address I set it up under? This should work. [email protected]October 28, 2020 at 1:26 pm #167990
Email address is also not working.
DaveOctober 29, 2020 at 3:49 pm #168073
Not sure why it doesn’t work, as it actually let me use the email when I logged in via Opera. Everything I sent you is what’s in the “users” tab. So, I’ve created a new user. The username is TempTest. Email with password is being sent to your support desk. Fingers crossed that this one works. 🙂October 30, 2020 at 12:25 pm #168145
Now username is working. But both password are not working.
FW: Support ticket 167657
DaveOctober 30, 2020 at 1:46 pm #168153
Oh my, this is really frustrating! Not your fault… it’s WordPress.com. UGH. I’ve reset the password and tested it. Doesn’t work. Something is wrong with the communication to the server I guess. I will troubleshoot and resend information once it is fixed. Sorry for the hassle for you!October 31, 2020 at 4:46 am #168173
I have simply changed the shortcode to another version to show the testimonials in a different way. It’s fine. Not exactly what I’d had before, but at least it shows properly. I have no idea what is up with the username and password issue with WordPress.com, but thanks anyway.November 2, 2020 at 11:18 am #168203
- You must be logged in to reply to this topic.