Photo Dock Testimonials Slider not Working

[Hannelore Goldberg]

Hi, I’ve had Photo Dock on my site for more than a year and the testimonials short code was working until a few weeks ago. I have paid for the theme updates, but when I installed the new version it totally jacked up my site. So, I’ve reverted back to the original theme for Photo Dock. Is there a way to use a different shortcode or CSS so the testimonials show correctly on my homepage. The site is https://avividimage.biz/ The shortcode I have on my homepage section 4 is [client-testimonials show=”3″]. Any help you can provide is appreciated.

[Sonnal S Sinha]

Hi,

Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:[email protected] Please mention this forum URL while replying so that we understand what needs to be done.

We’ll check and revert back to you.

Regards,
Dave

[Hannelore Goldberg]

URL https://avividimage.biz/

Username SKT

Will send password in email

[Sonnal S Sinha]

Hi,

Given login details are not working. We are getting this message.
https://ibb.co/zSJWX95

Regards,
Dave

[Hannelore Goldberg]

Very weird, as it’s in there. Try using caps, as I’ve set it up as SKT as the username. Maybe that’s why it didn’t work.

[Sonnal S Sinha]

Hi,

Still not working.
https://imgur.com/a/uQbpWZn

Regards,
Dave

[Hannelore Goldberg]

Sorry… It’s in there. How about using the email address I set it up under? This should work. [email protected]

[Sonnal S Sinha]

Hi,

Email address is also not working.
https://imgur.com/a/J8OFwuz

Regards,
Dave

[Hannelore Goldberg]

Not sure why it doesn’t work, as it actually let me use the email when I logged in via Opera. Everything I sent you is what’s in the “users” tab. So, I’ve created a new user. The username is TempTest. Email with password is being sent to your support desk. Fingers crossed that this one works. 🙂

[Sonnal S Sinha]

Hi,

Now username is working. But both password are not working.

FW: Support ticket 167657
8GDb2436bDR(0f6nl!x#%*5U

See screenshot:
https://imgur.com/a/bAm9X5B

Regards,
Dave

[Hannelore Goldberg]

Oh my, this is really frustrating! Not your fault… it’s WordPress.com. UGH. I’ve reset the password and tested it. Doesn’t work. Something is wrong with the communication to the server I guess. I will troubleshoot and resend information once it is fixed. Sorry for the hassle for you!

[Hannelore Goldberg]

I have simply changed the shortcode to another version to show the testimonials in a different way. It’s fine. Not exactly what I’d had before, but at least it shows properly. I have no idea what is up with the username and password issue with WordPress.com, but thanks anyway.

[Sonnal S Sinha]

Cool

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