Online Class Installation Issue

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  • January 23, 2020 at 1:18 pm #143825
    Kevin HarrisonKevin Harrison
    Participant
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    Member since: January 22, 2020

    I uploaded the theme, the two plugins, and then once the demo content was installed, I deactivated the demo. I then spent hours on the content, updating the template (which was awesome btw). BUT, when I went to publish, I got error msg at the top – looks like something is wrong, wait a couple of seconds and try again. And it never goes away…. however I saw the processing wheel come up and saw that the changes appeared on the page, so it looked like it was saved. but it wasn’t. argh…

    Now it won’t access my media library, either…. what should I do?

    January 24, 2020 at 4:59 am #143835
    Sonnal S SinhaSonnal S Sinha
    Moderator
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    Member since: August 16, 2013

    Hi,

    Kindly show us your website URL please?

    Regards,
    Brad

    January 24, 2020 at 11:00 pm #143891
    Kevin HarrisonKevin Harrison
    Participant
    • Topics: 1
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    • Total: 3
    Member since: January 22, 2020

    www.trust828.com

    January 27, 2020 at 4:56 am #143931
    Sonnal S SinhaSonnal S Sinha
    Moderator
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    Member since: August 16, 2013

    Hi,

    Unfortunately, this isn’t our theme.

    Regards,
    Brad

    January 27, 2020 at 12:02 pm #143969
    Kevin HarrisonKevin Harrison
    Participant
    • Topics: 1
    • Replies: 2
    • Total: 3
    Member since: January 22, 2020

    That is correct. I uninstalled the SKT theme in favor of one that actually worked, and with a team that doesn’t take 3 days to respond. Not a good first impression with skt

    January 28, 2020 at 7:09 am #144000
    Sonnal S SinhaSonnal S Sinha
    Moderator
    • Topics: 0
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    • Total: 30649
    Member since: August 16, 2013

    Hi,

    Took a little longer than expected to respond to you because of the weekend in between.

    However we do respond quickly during weekdays.

    If you choose to again use the theme let us know and we can resolve any issues you might be facing.

    Regards,
    Brad

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