MyDog Theme – Customize Loading

[Dara O Shea]

Hi, I am having trouble accessing the customizer. When I try to reach it I am left with a loading page that never loads.

https://imgur.com/a/ob4Hsx0

I’ve tried clearing the cache and turning off plugins but none of that worked.

[Sonnal S Sinha]

Hi,

Okay, Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:[email protected] Please mention this forum URL while replying so that we understand what needs to be done.

We’ll check and revert back to you.

Regards,
Chris

[Sonnal S Sinha]

Hi,

wp-optimize plugin was causing problem. removed it and it resolved automatically.

Regards,
Chris

[Dara O Shea]

I’m still having the same problem. I’ve tried different PCs and Laptops as well as different browsers and I’m still getting the same screen as above.

[Sonnal S Sinha]

Hi,

We checked, it is working fine.

Have a look at:
https://imgur.com/a/HLYCVBT

Regards,
Chris

[Author]

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