MyDog Theme - Customize Loading

This topic has 4 replies, 2 voices, and was last updated 9 months, 1 week ago by Forum Moderator.

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August 11, 2020 at 10:43 am #159093
Dara O Shea
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Member since: May 19, 2020
Hi, I am having trouble accessing the customizer. When I try to reach it I am left with a loading page that never loads.

https://imgur.com/a/ob4Hsx0

I’ve tried clearing the cache and turning off plugins but none of that worked.
August 11, 2020 at 12:38 pm #159106
Forum Moderator
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Hi,

Okay, Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:support@sktthemes.com Please mention this forum URL while replying so that we understand what needs to be done.

We’ll check and revert back to you.

Regards,
Chris
August 12, 2020 at 12:41 pm #159169
Forum Moderator
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Hi,

wp-optimize plugin was causing problem. removed it and it resolved automatically.

Regards,
Chris
August 12, 2020 at 1:13 pm #159177
Dara O Shea
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Member since: May 19, 2020
I’m still having the same problem. I’ve tried different PCs and Laptops as well as different browsers and I’m still getting the same screen as above.
August 12, 2020 at 1:46 pm #159182
Forum Moderator
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Hi,

We checked, it is working fine.

Have a look at:

View post on imgur.com

Regards,
Chris
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