MyDog Theme – Customize Loading

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  • #159093
    Dara O Shea
    Participant
    • Topics: 1
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    • Total: 2
    Member since: May 19, 2020

    Hi, I am having trouble accessing the customizer. When I try to reach it I am left with a loading page that never loads.

    https://imgur.com/a/ob4Hsx0

    I’ve tried clearing the cache and turning off plugins but none of that worked.

    #159106
    Forum Moderator
    Participant
    • Topics: 0
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    Member since: August 16, 2013

    Hi,

    Okay, Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:support@sktthemes.com Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Chris

    #159169
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25308
    • Total: 25308
    Member since: August 16, 2013

    Hi,

    wp-optimize plugin was causing problem. removed it and it resolved automatically.

    Regards,
    Chris

    #159177
    Dara O Shea
    Participant
    • Topics: 1
    • Replies: 1
    • Total: 2
    Member since: May 19, 2020

    I’m still having the same problem. I’ve tried different PCs and Laptops as well as different browsers and I’m still getting the same screen as above.

    #159182
    Forum Moderator
    Participant
    • Topics: 0
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    • Total: 25308
    Member since: August 16, 2013

    Hi,

    We checked, it is working fine.

    Have a look at:

    View post on imgur.com

    Regards,
    Chris

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