Mobile version is not showing

[Velid]

Hi!. I bought SKT kraft Pro theme. When run on mobile its shows destop version. How to solve this. I send admin instructions on e-mail, and get no respond.

[Sonnal S Sinha]

Hi Velid,

Okay we will check and resolved the issue asap.

Regards,
Dave

[Sonnal S Sinha]

Hi Velid,

Kindly send us your URL of the site and WordPress admin details via sktthemes.net/contact

Please mention this forum URL while replying so that we understand what needs to be done.

Regards,
Dave

[Velid]

I did it few times. I expect you to solve this. I order theme at March 13th, and will wait till monday then i will request my money back. Thx

[Sonnal S Sinha]

Hi,

Unfortunately we searched all over and old records as well and could not find any email from your end.

Again you are supposed to send us access to your site via sktthemes.net/contact

Fill that contact form and send us the access and we will surely get it done.

Regards,
Shri

[Sonnal S Sinha]

Hi Velid,

We have checked your site on Android and iOS devices and found that responsive works fine.

Regards,
Dave

[Velid]

Could you provide me some photos? I also checked on couple mobile phones and its not working. Check this also: Google Mobile-Friendly Test!

https://www.google.com/webmasters/tools/mobile-friendly/?url=www.veliddesign.com

[Sonnal S Sinha]

Hi Velid,

Give us 2 days we will resolve this issue.

Regards,
Dave

[Sonnal S Sinha]

Hi Velid,

You didn’t give us permission to edit in files. Kindly give the permission in WordPress admin.

Regards,
Dave

[Velid]

Dear sir. Can you do it on your server and just send me the theme files. We just loosing a time this way. Or send me full working theme I can download it, and install again. Thx

[Velid]

How ever you should do it, because anybody who buy SKT Theme PRO, will get broken files like I do.

[Sonnal S Sinha]

Hi Velid,

I have checked i found on this URL: http://prijedor24.com/veliddesign/

Site is passed Google responsive test. Here is the screenshot: http://imgur.com/oYy4iHv

But on your main URL: www.veliddesign.com it has issues.

The issue is not with the theme. You can check both the URL’s.

Regards,
Dave

[Velid]

Ok, thx for response.
Regards, Velid

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