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  • #27269
    Velid
    Member
    • Topics: 1
    • Replies: 5
    • Total: 6
    Member since: March 13, 2016

    Hi!. I bought SKT kraft Pro theme. When run on mobile its shows destop version. How to solve this. I send admin instructions on e-mail, and get no respond.

    #27355
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 23445
    • Total: 23445
    Member since: August 16, 2013

    Hi Velid,

    Okay we will check and resolved the issue asap.

    Regards,
    Dave

    #27359
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 23445
    • Total: 23445
    Member since: August 16, 2013

    Hi Velid,

    Kindly send us your URL of the site and WordPress admin details via sktthemes.net/contact

    Please mention this forum URL while replying so that we understand what needs to be done.

    Regards,
    Dave

    #28109
    Velid
    Member
    • Topics: 1
    • Replies: 5
    • Total: 6
    Member since: March 13, 2016

    I did it few times. I expect you to solve this. I order theme at March 13th, and will wait till monday then i will request my money back. Thx

    #28480
    SKT Themes
    Keymaster
    • Topics: 8
    • Replies: 6705
    • Total: 6713
    Member since: June 12, 2013

    Hi,

    Unfortunately we searched all over and old records as well and could not find any email from your end.

    Again you are supposed to send us access to your site via sktthemes.net/contact

    Fill that contact form and send us the access and we will surely get it done.

    Regards,
    Shri

    #28658
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 23445
    • Total: 23445
    Member since: August 16, 2013

    Hi Velid,

    We have checked your site on Android and iOS devices and found that responsive works fine.

    Regards,
    Dave

    #28669
    Velid
    Member
    • Topics: 1
    • Replies: 5
    • Total: 6
    Member since: March 13, 2016

    Could you provide me some photos? I also checked on couple mobile phones and its not working. Check this also: Google Mobile-Friendly Test!

    Google Mobile-Friendly Test

    https://www.google.com/webmasters/tools/mobile-friendly/?url=www.veliddesign.com

    #28867
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 23445
    • Total: 23445
    Member since: August 16, 2013

    Hi Velid,

    Give us 2 days we will resolve this issue.

    Regards,
    Dave

    #28980
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 23445
    • Total: 23445
    Member since: August 16, 2013

    Hi Velid,

    You didn’t give us permission to edit in files. Kindly give the permission in WordPress admin.

    Regards,
    Dave

    #29493
    Velid
    Member
    • Topics: 1
    • Replies: 5
    • Total: 6
    Member since: March 13, 2016

    Dear sir. Can you do it on your server and just send me the theme files. We just loosing a time this way. Or send me full working theme I can download it, and install again. Thx

    #29494
    Velid
    Member
    • Topics: 1
    • Replies: 5
    • Total: 6
    Member since: March 13, 2016

    How ever you should do it, because anybody who buy SKT Theme PRO, will get broken files like I do.

    #29496
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 23445
    • Total: 23445
    Member since: August 16, 2013

    Hi Velid,

    I have checked i found on this URL: http://prijedor24.com/veliddesign/

    Site is passed Google responsive test. Here is the screenshot: http://imgur.com/oYy4iHv

    But on your main URL: http://www.veliddesign.com it has issues.

    The issue is not with the theme. You can check both the URL’s.

    Regards,
    Dave

    #29511
    Velid
    Member
    • Topics: 1
    • Replies: 5
    • Total: 6
    Member since: March 13, 2016

    Ok, thx for response.
    Regards, Velid

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