December 2, 2021 at 6:55 pm #187249
Hope everyone is doing well at SKT Themes. I’m opening this support request for my customer. We’re editing his menu and everything seems to work fine on Desktop, but changes are not appearing on the Mobile version. We’ve cleared and disabled all cache.
I’ve tested by adding items to the main menu (header navigation) and nothing changes on mobile. I’m hoping you can help me resolve this issue.
We’re using the SKT Charity theme.
Thanks and best regards,
PaulDecember 3, 2021 at 2:12 pm #187284
Kindly show us your website URL please?
BradDecember 7, 2021 at 7:04 pm #187452
The URL is https://nfgm.org/ and the page is called Our Team in the About Us menu.
PaulDecember 7, 2021 at 7:22 pm #187456
Menu is appear on all pages. Kindly click on hamburger menu icon.
BradDecember 10, 2021 at 11:59 pm #187671
Please compare both menus (desktop and mobile). You’ll notice that the Team page is different in each device (different URLs).
Right now any changes we make to the menu don’t appear on the mobile version, only the desktop.
Hoping you can help me resolve this issue.
PaulDecember 13, 2021 at 11:28 am #187717
Okay, Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:[email protected] Please mention this forum URL while replying so that we understand what needs to be done.
We’ll check and revert back to you.
BradDecember 14, 2021 at 1:05 am #187788
I just sent you an email with the login credentials.
PaulDecember 15, 2021 at 7:01 pm #187938
Issue have been resolved. Kindly check and confirm.
BradDecember 15, 2021 at 10:25 pm #187942
Thank you very much for your support. I tested on my end and can confirm that it’s working properly.
Please let me know if there was any custom coding added so I can make sure it stays when we run updates.
Otherwise, please consider this request as resolved.
PaulDecember 16, 2021 at 6:25 pm #188003
We just cleared the cache.
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