Issue with Google reCaptcha

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  • #133294
    Vanessa Gómez
    Participant
    • Topics: 88
    • Replies: 259
    • Total: 347
    Member since: July 4, 2016

    Hi,

    We have a problem with Google reCaptcha in http://www.hubdaytarragona.com (Agency startup theme)

    We have correctly integrated contact forms with Google reCaptcha and it works almost always.

    But we have received notices from several visitors who have tried to send a contact form and cannot because Google reCaptcha marks them as spam. (there was an error trying to send your message. please try again later)

    We have searched for information about this problem and found this topic:

    Contact Form 7 5.1.1

    Can you review this problem?

    Thank you very much!!

    Best regards,
    Vanessa

    #133884
    Vanessa Gómez
    Participant
    • Topics: 88
    • Replies: 259
    • Total: 347
    Member since: July 4, 2016

    Hi,

    We opened this consultation almost two weeks ago. Some notice from this theme?

    We had to deactivate Google Recaptcha so that the forms can be sent correctly.

    We hope you can guide us in this regard.

    Thank you very much.

    Best regards,
    Vanessa

    #133919
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 22763
    • Total: 22763
    Member since: August 16, 2013

    Hi,

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via email: @sktthemes.org">forum@sktthemes.org. and also send screenshot where you add Google Re-captcha..

    Regards,
    Chris

    #133956
    Vanessa Gómez
    Participant
    • Topics: 88
    • Replies: 259
    • Total: 347
    Member since: July 4, 2016

    Hi Chris,

    Admin detalis sent via contact form.

    We cannot attach a screenshot because we had to deactivate Google recaptcha of this website because if we activate it, the forms are not sent correctly since they are marked as spam.

    We cannot activate it because the form is used to register for the event that takes place shortly and every day several registration forms are received.

    Best regards,
    Vanessa

    #134027
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 22763
    • Total: 22763
    Member since: August 16, 2013

    Hi,

    We did not receive your email.

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via email: @sktthemes.org">forum@sktthemes.org

    Regards,
    Chris

    #134165
    Vanessa Gómez
    Participant
    • Topics: 88
    • Replies: 259
    • Total: 347
    Member since: July 4, 2016

    Hi,

    Info sent.

    Regards,
    Vanessa

    #134214
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 22763
    • Total: 22763
    Member since: August 16, 2013

    Hi,

    We have tried 2,3 contact form 7 re-captcha plugins, but Captcha not working.

    Kindly ask plugin developer.

    Regards,
    Chris

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