Issue with audio player

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Viewing 4 posts - 1 through 4 (of 4 total)
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  • December 31, 2019 at 11:52 am #142291
    Vanessa GómezVanessa Gómez
    Participant
    • Topics: 175
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    • Total: 637
    Member since: July 4, 2016

    Hi,

    web: https://www.cartablancagrup.com/info/
    theme:SKT Music pro

    On this website we have a music player on the home page. The player works correctly in all browsers except in Google Chrome.

    Can you check what the problem is?

    We have sent the access data through the contact form so you can access and review the problem.

    Thank you very much!!

    Best regards,
    Vanessa

    January 2, 2020 at 6:09 am #142332
    Sonnal S SinhaSonnal S Sinha
    Moderator
    • Topics: 0
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    Member since: August 16, 2013

    Hi,

    We checked, music player is working fine in Google Chrome.

    Can you send us the screenshot of your issues?

    Regards,
    Dave

    January 2, 2020 at 9:09 am #142349
    Vanessa GómezVanessa Gómez
    Participant
    • Topics: 175
    • Replies: 462
    • Total: 637
    Member since: July 4, 2016

    Hi Dave,

    I can’t include screenshot because it is a problem with the reproduction of the audios of the web.
    The audio player correctly plays mp3 files in all browsers, but they don’t sound in Google Chrome.

    Could it be a problem with my browser settings?

    Best regards,
    Vanessa

    January 6, 2020 at 5:17 am #142441
    Sonnal S SinhaSonnal S Sinha
    Moderator
    • Topics: 0
    • Replies: 30633
    • Total: 30633
    Member since: August 16, 2013

    Hi,

    We checked, and music player is working fine on both browsers And the sound is also coming.

    Regards,
    Dave

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