How to Disable Smooth Scrolling Features

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  • #193354
    KOUSHIK CHAKRABORTYKOUSHIK CHAKRABORTY
    Participant
    • Topics: 2
    • Replies: 8
    • Total: 10
    Member since: March 7, 2022

    Hello Support,

    Could you please tell me how to disable the smooth scrolling feature for your themes?

    Like in Divi Theme, there’s an option in Theme settings to turn off the Smooth Scrolling feature. But here there’s no such option I’ve found.

    Thanks,
    KC Koushik

    #193398
    Forum ModeratorForum Moderator
    Moderator
    • Topics: 0
    • Replies: 28703
    • Total: 28703
    Member since: August 16, 2013

    Hi,

    Okay, which theme are you using?

    Regards,
    Brad

    #193439
    KOUSHIK CHAKRABORTYKOUSHIK CHAKRABORTY
    Participant
    • Topics: 2
    • Replies: 8
    • Total: 10
    Member since: March 7, 2022

    We’re using the following 3 Themes for all of those, and no option to disable that.

    SKT Parking
    Design Agency Pro
    Air Conditioner

    Thanks,

    #193470
    KOUSHIK CHAKRABORTYKOUSHIK CHAKRABORTY
    Participant
    • Topics: 2
    • Replies: 8
    • Total: 10
    Member since: March 7, 2022

    any update?

    #193471
    KOUSHIK CHAKRABORTYKOUSHIK CHAKRABORTY
    Participant
    • Topics: 2
    • Replies: 8
    • Total: 10
    Member since: March 7, 2022

    We’re using the following 3 Themes, and for all of those themes, smooth scrolling is an issue. So, please disable that.

    SKT Parking
    Design Agency Pro
    Air Conditioner

    Thanks,

    #193474
    Forum ModeratorForum Moderator
    Moderator
    • Topics: 0
    • Replies: 28703
    • Total: 28703
    Member since: August 16, 2013

    Hi,

    Okay, Kindly show us your website URLs?

    Regards,
    Brad

    #193476
    KOUSHIK CHAKRABORTYKOUSHIK CHAKRABORTY
    Participant
    • Topics: 2
    • Replies: 8
    • Total: 10
    Member since: March 7, 2022

    Here are

    Home

    Home

    Home

    Please check.

    #193477
    KOUSHIK CHAKRABORTYKOUSHIK CHAKRABORTY
    Participant
    • Topics: 2
    • Replies: 8
    • Total: 10
    Member since: March 7, 2022

    These are the URLs

    ramaenterprise.co.in
    kkrmedia.in/grab-hire
    kkrmedia.in

    #193663
    Forum ModeratorForum Moderator
    Moderator
    • Topics: 0
    • Replies: 28703
    • Total: 28703
    Member since: August 16, 2013

    Hi,

    Kindly send us your WordPress admin details of these sites (Username & Password) via email:[email protected] Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Brad

    #193692
    KOUSHIK CHAKRABORTYKOUSHIK CHAKRABORTY
    Participant
    • Topics: 2
    • Replies: 8
    • Total: 10
    Member since: March 7, 2022

    I’ve sent that to that email.

    #193719
    Forum ModeratorForum Moderator
    Moderator
    • Topics: 0
    • Replies: 28703
    • Total: 28703
    Member since: August 16, 2013

    Hi,

    We have updated the jquery and css files. Kindly clear browser cache and check.

    Regards,
    Brad

    #193954
    KOUSHIK CHAKRABORTYKOUSHIK CHAKRABORTY
    Participant
    • Topics: 2
    • Replies: 8
    • Total: 10
    Member since: March 7, 2022

    Hello,

    The issue is not fixed yet, please check. It’s been a month since I’m facing the issue, but it’s not fixed yet.

    What’s going on here?

    There’re a lot of other issues as well, like why there are 14 slides getting loaded at the backend where actually there is one single slide. I’m talking about this site, https://kkrmedia.in/

    If you can’t fix all these issues, please refund the money.

    Thanks,

    #193971
    Shri SShri S
    Keymaster
    • Topics: 10
    • Replies: 6929
    • Total: 6939
    Member since: June 12, 2013

    Kindly check the website in incognito or private mode or else kindly clear and remove cache and cookies from your browser.

    We have checked it in several other browsers and found no smooth scrolling issue neither 14 slides loading in front end.

    If possible share with us a video URL of the problem.

    Regards,
    Shri

    #194012
    KOUSHIK CHAKRABORTYKOUSHIK CHAKRABORTY
    Participant
    • Topics: 2
    • Replies: 8
    • Total: 10
    Member since: March 7, 2022

    Hello Author,

    Please don’t tell a lie, you didn’t check any of my sites, and the issue is not fixed yet.

    Please check the video (where I have recorded my screen browsing one of my webpage)
    https://www.awesomescreenshot.com/video/9138989?key=eb313b60a1311904f23ebd3ba14cd48d

    Get it fixed, please.

    Thanks,

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