May 10, 2022 at 12:25 am #193354
Could you please tell me how to disable the smooth scrolling feature for your themes?
Like in Divi Theme, there’s an option in Theme settings to turn off the Smooth Scrolling feature. But here there’s no such option I’ve found.
KC KoushikMay 10, 2022 at 6:30 pm #193398
Okay, which theme are you using?
BradMay 11, 2022 at 7:42 pm #193439
We’re using the following 3 Themes for all of those, and no option to disable that.
Design Agency Pro
Thanks,May 12, 2022 at 6:01 pm #193470
any update?May 12, 2022 at 6:03 pm #193471
We’re using the following 3 Themes, and for all of those themes, smooth scrolling is an issue. So, please disable that.
Design Agency Pro
Thanks,May 12, 2022 at 6:49 pm #193474
Okay, Kindly show us your website URLs?
BradMay 12, 2022 at 7:18 pm #193476
Please check.May 12, 2022 at 7:20 pm #193477
These are the URLs
kkrmedia.inMay 16, 2022 at 6:57 pm #193663
Kindly send us your WordPress admin details of these sites (Username & Password) via email:[email protected] Please mention this forum URL while replying so that we understand what needs to be done.
We’ll check and revert back to you.
BradMay 17, 2022 at 10:42 pm #193692
I’ve sent that to that email.May 18, 2022 at 4:51 pm #193719
We have updated the jquery and css files. Kindly clear browser cache and check.
BradMay 25, 2022 at 8:51 pm #193954
The issue is not fixed yet, please check. It’s been a month since I’m facing the issue, but it’s not fixed yet.
What’s going on here?
There’re a lot of other issues as well, like why there are 14 slides getting loaded at the backend where actually there is one single slide. I’m talking about this site, https://kkrmedia.in/
If you can’t fix all these issues, please refund the money.
Thanks,May 26, 2022 at 11:40 am #193971Sonnal S SinhaKeymasterMember since: June 12, 2013
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Kindly check the website in incognito or private mode or else kindly clear and remove cache and cookies from your browser.
We have checked it in several other browsers and found no smooth scrolling issue neither 14 slides loading in front end.
If possible share with us a video URL of the problem.
ShriMay 27, 2022 at 9:37 pm #194012
Please don’t tell a lie, you didn’t check any of my sites, and the issue is not fixed yet.
Please check the video (where I have recorded my screen browsing one of my webpage)
Get it fixed, please.
Thanks,May 30, 2022 at 3:38 pm #194050
Smooth scrolling issue have been resolved. We have delete smooth scrolling code from the file.
Before you check, kindly clear and remove cache and cookies from your browser.
If you want to disable smooth scrolling in other project?
Kindly go to assets >> js >> other.js >> Remove codes from line number 1505 to 1859 from other.js file.
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