Having Trouble with SKT Page Builder Theme Cafe Pro

[Philip]

Hello,
I have some trouble with the new SKT Theme Builder on the following site:

[link retracted](please delete the URL after the problem was solved)

Most time, after the first visit the start page works normally.
After a refresh, after clicking on the logo or on the tab “Start”, the formatting is completely destroyed.

Please take a loom at this.

Thank you

[Sonl Sinha]

Hi,

Kindly send us your URL of the site and WordPress admin details (Username & Password) via email: [email protected] Please mention this forum URL while replying so that we understand what needs to be done.

We’ll check and revert back to you.

Regards,
Chris

[Philip]

I sent 2 days ago, no one replied!
Please solve it ASAP.
Thanks

[Sonl Sinha]

Hi,

Kindly send us your FTP details via email: [email protected]

Regards,
Chris

[Sonl Sinha]

Hi,

Kindly ask your host to change these settings:

memory_limit = 256M
upload_max_size = 64M
post_max_size = 64M
upload_max_filesize = 64M
max_execution_time = 300
max_input_time = 1000

Regards,
Chris

[Philip]

still not working.

The settings were set using .htaccess-files.

I also checked if it works with the WP-Plugin WP Server Stats.

Every Setting was initialised correctly.

And now?

memory 34 of 256mb used.

Please solve ASAP.

[Philip]

Still not answered.

I need to solve the problem ASAP,

There is a bug in your theme. please help.
Thanks

[Philip]

To be honest,
It is so disappointing that you do not solve the issue.

You get paid yearly for a plan and the product is buggy.
So why don’t you do your best and try to fix?

Instead you are ignoring your customer.

So sad

[Sonl Sinha]

Hi Philip,

We checked, We think the problem was coming due to upgrade PHP version 7.3.3, kindly change to 7.2

And send us your cPenal details via email: [email protected]

Regards,
Chris

[Sonl Sinha]

Hi,

This was resolved from our end.

Regards,
Shri

[Philip]

Thank you for your support.
Please delete the URL in my first post.

Thank you

[Sonl Sinha]

Removed.

[Author]

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