Gravida pro install failing

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  • #64489
    Andy
    Member
    • Topics: 6
    • Replies: 8
    • Total: 14
    Member since: March 6, 2017

    Hi Guys

    I am trying to install the Gravida Pro theme. I am currently using the free one.

    It constantly installs to 10% then just stops and returns an error page.

    I am an experienced WP user so I am doing the install correctly – auto install using the Zip file.

    Can you help me install this please.

    #64530
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 23415
    • Total: 23415
    Member since: August 16, 2013

    Hi Andy,

    Kindly send us your URL of the site and WordPress admin details via sktthemes.net/contact

    Please mention this forum URL while replying so that we understand what needs to be done.

    We will install the theme.

    Regards,
    Dave

    #64542
    Andy
    Member
    • Topics: 6
    • Replies: 8
    • Total: 14
    Member since: March 6, 2017

    Sent and thank you

    #64569
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 23415
    • Total: 23415
    Member since: August 16, 2013

    Hi Andy,

    This issue was resolved from our end. Kindly check and confirm.

    Regards,
    Dave

    #64578
    Andy
    Member
    • Topics: 6
    • Replies: 8
    • Total: 14
    Member since: March 6, 2017

    Hi Guys

    Thank you I can see the upgarde has been done.

    Just one problem – before the upgrade the top menu was all on a single line under the Site Name

    It has now gone to the right of the Site name causing it to be speard over two lines.

    I need it on ONE line, underneath the Site name but cannot see how to do this now

    Andy

    #64579
    Forum Moderator
    Participant
    • Topics: 0
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    Member since: August 16, 2013

    Issue resolved

    #64580
    Andy
    Member
    • Topics: 6
    • Replies: 8
    • Total: 14
    Member since: March 6, 2017

    Whoahhhh – awesome support fellas

    #64585
    Andy
    Member
    • Topics: 6
    • Replies: 8
    • Total: 14
    Member since: March 6, 2017

    Sorry to be a pain guys but can you remove the “Buy Gravida” thing at the top of home page

    #64589
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 23415
    • Total: 23415
    Member since: August 16, 2013

    Hi Andy,

    We didn’t find Buy Gravida on your homepage. Did you resolved the issue?

    Regards,
    Dave

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