Email notifications not working

[kristy4]

My Woocommerce site is functional but the email notifications do not get through to the site owner or the customer. I see a lot online about adding plugins to make the php code acceptable. Any suggestions? My GoDaddy account manager said they were risky. My theme is Luxury Watch.

[Sonal S Sinha]

Hi,

Kindly show us your website URL?

Regards,
Brad

[kristy4]

http://on6.27c.myftpupload.com/

Plugin works for test emails, but client did a sample order and did not receive a notification.

[Sonal S Sinha]

Hi,

Kindly check this video to properly setup WooCommerce emails: https://woocommerce.com/videos/emails-settings/

Regards,
Brad

[kristy4]

Settings are correct. I have done several Woo sites. And GoDaddy’s hosting usually works great with email transfer. I have the plugin PostmanSMTP installed with a Gmail API and the test works, but a trial order does now. Client only receives email from PayPal confirming payment. I am out of options.

[kristy4]

WooCommerce Live chat found the problem. Something stupid as I suspected. All set. Thanks, Kristy

[Sonal S Sinha]

🙂

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