Email notifications not working

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  • #98477
    kristy4
    Participant
    • Topics: 9
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    Member since: February 13, 2018

    My Woocommerce site is functional but the email notifications do not get through to the site owner or the customer. I see a lot online about adding plugins to make the php code acceptable. Any suggestions? My GoDaddy account manager said they were risky. My theme is Luxury Watch.

    #98525
    Forum Moderator
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    • Topics: 0
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    Member since: August 16, 2013

    Hi,

    Kindly show us your website URL?

    Regards,
    Brad

    #98593
    kristy4
    Participant
    • Topics: 9
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    • Total: 23
    Member since: February 13, 2018

    http://on6.27c.myftpupload.com/

    Plugin works for test emails, but client did a sample order and did not receive a notification.

    #98604
    Forum Moderator
    Participant
    • Topics: 0
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    • Total: 25494
    Member since: August 16, 2013

    Hi,

    Kindly check this video to properly setup WooCommerce emails: https://woocommerce.com/videos/emails-settings/

    Regards,
    Brad

    #98611
    kristy4
    Participant
    • Topics: 9
    • Replies: 14
    • Total: 23
    Member since: February 13, 2018

    Settings are correct. I have done several Woo sites. And GoDaddy’s hosting usually works great with email transfer. I have the plugin PostmanSMTP installed with a Gmail API and the test works, but a trial order does now. Client only receives email from PayPal confirming payment. I am out of options.

    #98618
    kristy4
    Participant
    • Topics: 9
    • Replies: 14
    • Total: 23
    Member since: February 13, 2018

    WooCommerce Live chat found the problem. Something stupid as I suspected. All set. Thanks, Kristy

    #98679
    Forum Moderator
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    • Topics: 0
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    • Total: 25494
    Member since: August 16, 2013

    🙂

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