eBook author theme – upgrade

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  • #59556
    Jennifer
    Member
    • Topics: 8
    • Replies: 8
    • Total: 16
    Member since: January 23, 2017

    Please send me how to upgrade the eBook author theme from the free version, as I already paid for the Theme. I am admin on my website.
    I am happy with using Visual Composer and hope it does not conflict.
    Jennifer

    #59570
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 24508
    • Total: 24508
    Member since: August 16, 2013

    Hi Jennifer,

    These videos should help you download the theme and set it up:

    1. How to download WordPress theme?— https://www.youtube.com/watch?v=XvyrqQh7JTc
    2. How to install/upgrade to Pro version of your theme?— https://www.youtube.com/watch?v=JDSQPPrCYGk
    3. How to set up Homepage of your theme?— https://www.youtube.com/watch?v=t0RD6ycHCLw

    Regards,
    Brad

    #59678
    Jennifer
    Member
    • Topics: 8
    • Replies: 8
    • Total: 16
    Member since: January 23, 2017

    I have logged into my area in SKT and checked the downloads folder, but it is empty. Is this because when I paid, I didnt go forth and do whatever was next after confirming the payment. My emails are different for Paypal and for login.

    #59715
    SKT Themes
    Keymaster
    • Topics: 8
    • Replies: 6775
    • Total: 6783
    Member since: June 12, 2013

    Hi Jennifer,

    You need to login using the email you used to purchase the theme.

    Or else let us know the order number and we can tell you which email address you used to purchase.

    Regards,
    Shri

    #59813
    Jennifer
    Member
    • Topics: 8
    • Replies: 8
    • Total: 16
    Member since: January 23, 2017

    Look you guys, I have been supremely patient but it is wearing thin. I am logged in with my email address jennifer@jenniferlancaster.com.au – there is no account under any other email because i dont have any password related to it.

    There is NOTHING under Downloads! Cant you just send me the Zip file?
    The order is Invoice ID: SKTThemes-24359 I paid via Paypal on 23 January.

    Jennifer

    #59833
    SKT Themes
    Keymaster
    • Topics: 8
    • Replies: 6775
    • Total: 6783
    Member since: June 12, 2013

    Hi Jennifer,

    We have processed your order sometimes PayPal sends back the IPN completed but it does not process if you have different email addresses and goes on to hold mode.

    Sorry for the trouble.

    You can now find under downloads the zip file.

    Also sent a separate email.

    Regards,
    Shri

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