Design Agency Pro – Customize is Blank

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  • #52054
    Sandy
    Participant
    • Topics: 1
    • Replies: 4
    • Total: 5
    Member since: January 26, 2016

    Hi Team,

    We have Design Agency Pro, and are wondering if there was an update/more recent version that resolves this issue.

    Customize under appearance only shows the left side, the preview pane is blank.

    We tried disabling all our plugins, and it still happens.

    Let us know if there is a quick fix, or a newer version of the theme. Our download url expired.

    Best Regards-

    Dan

    #52092
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25783
    • Total: 25783
    Member since: August 16, 2013

    Hi Dan,

    Design Agency theme comes with Theme Options. Kindly go to Appearance>>Theme Option to customize the theme.

    Regards,
    Dave

    #52164
    Sandy
    Participant
    • Topics: 1
    • Replies: 4
    • Total: 5
    Member since: January 26, 2016

    Hi Dave,

    We are aware of those options, but customize is also a big part of wordpress.

    We have used this theme on many other websites, and the functionality has always remained.

    This website is very similar, so i suspect a newer version of wordpress/a incompatibility is present.

    How can we go about troubleshooting the customize screen being blank? I have ruled out the plugins (deactivated them all).

    Let us know if there is a newer version of the theme, or how we can go about resolving/debugging it.

    Best Regards,

    Dan

    #52206
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25783
    • Total: 25783
    Member since: August 16, 2013

    Hi Dan,

    Kindly send us your URL of the site and WordPress admin details via sktthemes.net/contact

    Please mention this forum URL while replying so that we understand what needs to be done.

    Regards,
    Dave

    #52328
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25783
    • Total: 25783
    Member since: August 16, 2013

    Hi Dan,

    Username and password are incorrect. Kindly send us correct admin details.

    Regards,
    Dave

    #52634
    Sandy
    Participant
    • Topics: 1
    • Replies: 4
    • Total: 5
    Member since: January 26, 2016

    Sorry about that, I just sent the proper credentials.

    Let us know, Thanks,

    Dan

    #52773
    Sandy
    Participant
    • Topics: 1
    • Replies: 4
    • Total: 5
    Member since: January 26, 2016

    Hi,

    Did you get a chance to login yet?

    We hope you can help us out. We are quite capable if you can send us the right direction.

    We like your products and plan on purchasing more if you can help us out when we hit a rut. We are not doing a lot of customization, and are using basic plugins.

    Let us know if you can login and take a look.

    Best Regards,

    Dan

    #52887
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25783
    • Total: 25783
    Member since: August 16, 2013

    Hi Dan,

    You have redirected you main domain and hence the customize screen is blank.

    Regards,
    Dave

    #52921
    Sandy
    Participant
    • Topics: 1
    • Replies: 4
    • Total: 5
    Member since: January 26, 2016

    You are correct, but something has changed recently, as this worked before.

    We setup a new website every month this way, by cloning the last version we had worked on.

    We have always redirected while working on it, and customize was our way at looking at the homepage. It had worked up until this cloned version (perhaps the latest wordpress update).

    Do you know of another way to preview the home page while redirecting?

    That’s the end goal.

    Let us know, Best Regards,

    Dan

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