Customizer themes to show up blank

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  • #55347
    MduMdu
    Member
    • Topics: 1
    • Replies: 0
    • Total: 1
    Member since: September 22, 2016

    SK Hotel and Cafe Restaurant

    #55382
    Sonnal S SinhaSonnal S Sinha
    Moderator
    • Topics: 0
    • Replies: 30627
    • Total: 30627
    Member since: August 16, 2013

    Hi,

    Customizer Themes have been updated since WordPress 4.7 due to some CSS conflicts.

    Kindly re-download the theme, activate some other theme, delete the old theme and upload and activate new theme.

    Deletion of theme does not delete theme options or its settings. Uploading and activating the new theme will solve these problems.

    Let us know for any further issues.

    Regards,
    Brad

    #56977
    PeterPeter
    Participant
    • Topics: 13
    • Replies: 54
    • Total: 67
    Member since: September 27, 2016

    Just tried that at perfect theme but still i need to scroll about 2meters down until i find the fist option in customizer on the left side. Sometimes it does not display correctly. please advise.

    #57084
    Sonnal S SinhaSonnal S Sinha
    Moderator
    • Topics: 0
    • Replies: 30627
    • Total: 30627
    Member since: August 16, 2013

    Hi Perter,

    Kindly send us your URL of the site and WordPress admin details via sktthemes.net/contact

    Please mention this forum URL while replying so that we understand what needs to be done.

    Regards,
    Brad

    #57102
    Sonnal S SinhaSonnal S Sinha
    Moderator
    • Topics: 0
    • Replies: 30627
    • Total: 30627
    Member since: August 16, 2013

    Hi Peter,

    Authentication required for your site. Kindly send us this details also.

    Regards,
    Brad

    #57112
    Sonnal S SinhaSonnal S Sinha
    Moderator
    • Topics: 0
    • Replies: 30627
    • Total: 30627
    Member since: August 16, 2013

    Hi Peter,

    We have checked your site and customizer works fine. Kindly remove the cache of your browser or check in private window.

    Regards,
    Brad

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