Customize submenus are blank after upgrade to Wordpress 5.9.2

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  • #191999
    Carl EdenCarl Eden
    Participant
    • Topics: 3
    • Replies: 5
    • Total: 8
    Member since: May 17, 2021

    Hi there,

    I have just upgraded WordPress to v5.9.2 on 2 websites which use the Therapist Pro theme. I now find, on both of them, that when I open ‘customize’ that I can still see all the headings and subheadings for each section but there are no actual settings available – it’s just a blank space. All my plugins are up to date and I’m wondering if this is just me or if there is a fix?

    many thanks,

    Carl

    #192028
    Forum ModeratorForum Moderator
    Moderator
    • Topics: 0
    • Replies: 28703
    • Total: 28703
    Member since: August 16, 2013

    Hi,

    Kindly show us your website URL?

    Regards,
    Chris

    #192035
    Carl EdenCarl Eden
    Participant
    • Topics: 3
    • Replies: 5
    • Total: 8
    Member since: May 17, 2021

    heartofthematterhypnotherapy.co.uk

    #192037
    Carl EdenCarl Eden
    Participant
    • Topics: 3
    • Replies: 5
    • Total: 8
    Member since: May 17, 2021
    #192069
    Forum ModeratorForum Moderator
    Moderator
    • Topics: 0
    • Replies: 28703
    • Total: 28703
    Member since: August 16, 2013

    Hi,

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:[email protected] Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Chris

    #192119
    Forum ModeratorForum Moderator
    Moderator
    • Topics: 0
    • Replies: 28703
    • Total: 28703
    Member since: August 16, 2013

    Hi,

    We checked, All menu options are working fine.

    See screenshots:
    https://nimb.ws/Eh350I

    Regards,
    Chris

    #192126
    Carl EdenCarl Eden
    Participant
    • Topics: 3
    • Replies: 5
    • Total: 8
    Member since: May 17, 2021

    Thanks Chris. It’s working now for some reason but thank you for taking a look.

    Carl

    #192144
    Forum ModeratorForum Moderator
    Moderator
    • Topics: 0
    • Replies: 28703
    • Total: 28703
    Member since: August 16, 2013

    🙂

    #192153
    Michael GabrielMichael Gabriel
    Participant
    • Topics: 23
    • Replies: 47
    • Total: 70
    Member since: November 30, 2015

    All my Customizer options are blank, too. I’m using Complete Pro. Tried clearing cache and different browsers, no luck. Ideas, please?

    #192209
    Forum ModeratorForum Moderator
    Moderator
    • Topics: 0
    • Replies: 28703
    • Total: 28703
    Member since: August 16, 2013

    Hi,

    Okay, Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:[email protected] Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Chris

    #192214
    Michael GabrielMichael Gabriel
    Participant
    • Topics: 23
    • Replies: 47
    • Total: 70
    Member since: November 30, 2015

    Hi Chris,

    Shri’s been in touch and I’ve given access. Thanks!

    Cheers,
    Michael

    #192256
    Forum ModeratorForum Moderator
    Moderator
    • Topics: 0
    • Replies: 28703
    • Total: 28703
    Member since: August 16, 2013

    Hi,

    Okay, Our coder is working on it.

    Regards,
    Chris

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