Complete Theme featured image doesn't resize proportionally on Apple devices

[Michael Gabriel]

One of my clients has pointed out that the featured images don’t resize proportionally in Safari browser, or on iPads and iPhones. It works fine on Mac and PC Chrome, and all Android devices. Is there something I can do about this?

Thank you,
Michael

[Sonl Sinha]

Hi Michael,

Kindly show us your website URL.

Regards,
Brad

[Michael Gabriel]

Thank you very much, Brad, for your prompt response! Here’s one of the pages:

http://fd4.e90.myftpupload.com/contact/

Thank you!

Regards,
Michael

[Sonl Sinha]

Hi Michael,

However as per CSS we have kept it at 100% width and height as auto so it fits into the place and shows as per proportion.

Regards,
Shri

[Michael Gabriel]

Hi Shri,

I’m not sure what you mean. Are you able to see the image becoming compressed on the Y-axis on a smartphone’s portrait orientation screen? I can send you a photo, if you like. This only seems to happen on Mac Safari and iPhone/iPads. Chrome on Mac displays correctly.

Thank you,
Michael

[Michael Gabriel]

Hi Shri,

Is there a fix available? My client is waiting to know.

Thank you,
Michael

[Sonl Sinha]

Kindly post some images for our better understanding and we will update the theme to fix these issues.

Regards,
Shri

[Sonl Sinha]

You can use imgur.com or other site to post image and post their links here in forum.

Regards,
Shri

[Michael Gabriel]

Hi Shri,

Thank you. I’ve attached a link to the screen shot showing the site as view on a Mac.

The image shows the page compressed laterally in Google Chrome and it appears normal, i.e. reduced in size but still proportional. The one on the left is resized horizontally to about the same size in Safari and, as you can see, the image is compressed and no longer proportional.

Thank you for your attention. Please let me know if there’s anything else you need to help figure this out.

Cheers,
Michael

[Michael Gabriel]

http://imgur.com/qXCwC95

[Sonl Sinha]

Hi Michael,

Theme has been updated since this is a problem for users.

Given you re-access to the theme. Kindly re-download the theme, activate some other theme, delete the old theme and upload and activate new theme.

Deletion of theme does not delete theme options or its settings. Uploading and activating the new theme will solve these problems.

Regards,
Brad

[Michael Gabriel]

Hi Brad,

Thank you. Before I do this, can you confirm that all my photos, sliders, settings, custom CSS, etc. will remain unaffected, or will I have to re-do some things?

I look forward to your response.

Regards,
Michael

[Michael Gabriel]

Also, how do I re-download the theme? I only see an option to purchase. Please let me know how to proceed. Thanks again.

[Sonl Sinha]

Hi Michael,

Upgrade of theme does not affect theme options or its settings.

But if you click on “Restore Default” slider and some settings are affected.

Regards,
Brad

[Michael Gabriel]

Hi, just waiting to find out how to re-download the corrected theme without having to pay for it again. Please let me know ASAP. Thank you!

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