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  • #142877
    rickhuberty
    Participant
    • Topics: 6
    • Replies: 21
    • Total: 27
    Member since: October 12, 2018

    I am having some issues with a permalink. I have been asked by another provider to clear all my caching from my theme, plugins, server, CDN like CloudFlare or browser. I have done everything but the theme which is SKT Gardening. Is this possible and if so can you please provide instructions.

    #143040
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25832
    • Total: 25832
    Member since: August 16, 2013

    Hi,

    Your 1 year support for theme has expired. To continue receiving theme updates/access and support for another year kindly subscribe for just $18

    Pay via PayPal:

    https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=E6MFAFM4T6RDL

    Regards,
    Chris

    #143041
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25832
    • Total: 25832
    Member since: August 16, 2013

    Pay via Credit Card:

    https://sites.fastspring.com/sktthemes/product/singlethemeyearly

    Once paid we will again renew your support for 1 year and you will also receive theme updates/access as and when they happen.

    Regards,
    Chris

    #143096
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25832
    • Total: 25832
    Member since: August 16, 2013

    Hi,

    Kindly show us your website URL so that we can assist further.

    Regards,
    Chris

    #143106
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25832
    • Total: 25832
    Member since: August 16, 2013

    Hi,

    We checked, everything is working fine.

    I am not sure what you mean by this. Can you may be draw or point out in an image?

    You can upload image in imgur.com and share the link here.

    Regards,
    Chris

    #143153
    rickhuberty
    Participant
    • Topics: 6
    • Replies: 21
    • Total: 27
    Member since: October 12, 2018

    Hi Chris,
    I have learned that I am attempting to use a testimonial plugin that is conflicting with the SKT Gardening testimonal section. Apparently the plugin and SKT Gardening use the same permalink structure in the URLs (/testimonials/) which create 404 page not found errors for anything that I create using the plugin. I really prefer to use the plugin. Do you have any relatively easy suggestions that would allow me to use this plugin?

    I also received a zip file dated January 19, 2020 containing the most up to date version of the theme. I have not yet installed this because I wish to address the issue noted above and make sure that installing the update does not put me back to square one. Can you please comment. Thanks

    #143159
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25832
    • Total: 25832
    Member since: August 16, 2013

    Hi,

    Okay, Kindly show us the particular page URLs where you want the changes to happen.

    Regards,
    Chris

    #143214
    rickhuberty
    Participant
    • Topics: 6
    • Replies: 21
    • Total: 27
    Member since: October 12, 2018

    Chris – I am trying to post the URL’s but they will not save?

    #143215
    rickhuberty
    Participant
    • Topics: 6
    • Replies: 21
    • Total: 27
    Member since: October 12, 2018

    Here is one example – there are about 35 others.

    Got rid of them all !!! Thank you !!

    #143245
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25832
    • Total: 25832
    Member since: August 16, 2013

    Hi,

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:forum@sktthemes.org Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Chris

    #143299
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25832
    • Total: 25832
    Member since: August 16, 2013

    Hi,

    Issue have been resolved. Kindly check and confirm.

    Regards,
    Chris

    #143363
    rickhuberty
    Participant
    • Topics: 6
    • Replies: 21
    • Total: 27
    Member since: October 12, 2018

    Hi Chris,
    Thank you for the great work. I have the latest SKT Gardening upgrade zip file. Can you please verify that I can install this without having to redo what we just corrected and please provide an instruction link on how to install this update.
    Thank you,
    Rick

    #143653
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25832
    • Total: 25832
    Member since: August 16, 2013

    Hi Rick,

    Unfortunately the old theme framework was creating issues with users for editing purpose hence we revamped the code with a new framework and use of page builder.

    The homepage has to be redone unfortunately if you want to upgrade to new theme.

    We can suggest you to take backup and use it in subdomain set up the site using new theme and then make it live when ready.

    Regards,
    Chris

    #143688
    rickhuberty
    Participant
    • Topics: 6
    • Replies: 21
    • Total: 27
    Member since: October 12, 2018

    Chris,
    Just to be clear, I can create the new subdomain. Do you want that subdomain to have a new instance of WordPress and just the theme update (starting from scratch) or do you want the subdomain to be an exact duplicate of what we have now including the old version of the theme?
    Thanks
    Rick

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