cannot see customization settings

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Viewing 11 posts - 1 through 11 (of 11 total)
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  • June 13, 2018 at 11:30 am #102535
    Jennifer BublitzJennifer Bublitz
    Participant
    • Topics: 19
    • Replies: 38
    • Total: 57
    Member since: June 1, 2017

    I am using Fashion Trends. Not sure what changed but today when I went into the backend, the SKT Themes pull-out customize menu covers up my settings under Appearance tab, so I cannot access “Basic”, Header”, etc.

    June 14, 2018 at 11:27 am #102591
    Shri SShri S
    Keymaster
    • Topics: 10
    • Replies: 6932
    • Total: 6942
    Member since: June 12, 2013

    Hi,

    Can you send us the screenshot of your issues? Upload your screenshot on imgur.com and paste the share url here.

    Regards,
    Shri

    June 14, 2018 at 11:50 am #102597
    Jennifer BublitzJennifer Bublitz
    Participant
    • Topics: 19
    • Replies: 38
    • Total: 57
    Member since: June 1, 2017

    https://imgur.com/a/FGBIPNC

    June 15, 2018 at 12:12 pm #102739
    Shri SShri S
    Keymaster
    • Topics: 10
    • Replies: 6932
    • Total: 6942
    Member since: June 12, 2013

    Hi,

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via sktthemes.net/contact

    Please mention this forum URL while replying so that we understand what needs to be done.

    Regards,
    Shri

    June 19, 2018 at 2:39 pm #102891
    Jennifer BublitzJennifer Bublitz
    Participant
    • Topics: 19
    • Replies: 38
    • Total: 57
    Member since: June 1, 2017

    Hi,
    I sent this yesterday. Any advice for me yet? I cannot use your theme the way it is.
    Jenny

    June 20, 2018 at 5:45 am #102914
    Shri SShri S
    Keymaster
    • Topics: 10
    • Replies: 6932
    • Total: 6942
    Member since: June 12, 2013

    Okay thanks will check.

    Regards,
    Shri

    June 20, 2018 at 7:40 am #102925
    Shri SShri S
    Keymaster
    • Topics: 10
    • Replies: 6932
    • Total: 6942
    Member since: June 12, 2013

    Login details are not working.

    Regards,
    Shri

    June 20, 2018 at 10:32 am #102933
    Jennifer BublitzJennifer Bublitz
    Participant
    • Topics: 19
    • Replies: 38
    • Total: 57
    Member since: June 1, 2017

    Just sent new ones again

    June 20, 2018 at 10:48 am #102934
    Shri SShri S
    Keymaster
    • Topics: 10
    • Replies: 6932
    • Total: 6942
    Member since: June 12, 2013

    Hi Jennifer,

    Kindly check this has been done. Clear cache of the browser and cookies before testing.

    Regards,
    Shri

    June 20, 2018 at 11:41 am #102936
    Jennifer BublitzJennifer Bublitz
    Participant
    • Topics: 19
    • Replies: 38
    • Total: 57
    Member since: June 1, 2017

    THanks. What did you do?

    June 21, 2018 at 1:59 pm #102974
    Shri SShri S
    Keymaster
    • Topics: 10
    • Replies: 6932
    • Total: 6942
    Member since: June 12, 2013

    Was cache issue. Removed cache.

    Regards,
    Shri

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