cannot see customization settings

Tagged: can't see settings

This topic has 10 replies, 2 voices, and was last updated 2 years, 10 months ago by Shri S.

Viewing 11 posts - 1 through 11 (of 11 total)

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June 13, 2018 at 11:30 am #102535
Jennifer Bublitz
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Member since: June 1, 2017
I am using Fashion Trends. Not sure what changed but today when I went into the backend, the SKT Themes pull-out customize menu covers up my settings under Appearance tab, so I cannot access “Basic”, Header”, etc.
June 14, 2018 at 11:27 am #102591
Shri S
Keymaster
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Member since: June 12, 2013
Hi,

Can you send us the screenshot of your issues? Upload your screenshot on imgur.com and paste the share url here.

Regards,
Shri
June 14, 2018 at 11:50 am #102597
Jennifer Bublitz
Participant
- Topics: 17
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- Total: 51
Member since: June 1, 2017
View post on imgur.com
June 15, 2018 at 12:12 pm #102739
Shri S
Keymaster
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Member since: June 12, 2013
Hi,

Kindly send us your URL of the site and WordPress admin details (Username & Password) via sktthemes.net/contact

Please mention this forum URL while replying so that we understand what needs to be done.

Regards,
Shri
June 19, 2018 at 2:39 pm #102891
Jennifer Bublitz
Participant
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- Total: 51
Member since: June 1, 2017
Hi,
I sent this yesterday. Any advice for me yet? I cannot use your theme the way it is.
Jenny
June 20, 2018 at 5:45 am #102914
Shri S
Keymaster
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Member since: June 12, 2013
Okay thanks will check.

Regards,
Shri
June 20, 2018 at 7:40 am #102925
Shri S
Keymaster
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Member since: June 12, 2013
Login details are not working.

Regards,
Shri
June 20, 2018 at 10:32 am #102933
Jennifer Bublitz
Participant
- Topics: 17
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- Total: 51
Member since: June 1, 2017
Just sent new ones again
June 20, 2018 at 10:48 am #102934
Shri S
Keymaster
- Topics: 9
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- Total: 6887
Member since: June 12, 2013
Hi Jennifer,

Kindly check this has been done. Clear cache of the browser and cookies before testing.

Regards,
Shri
June 20, 2018 at 11:41 am #102936
Jennifer Bublitz
Participant
- Topics: 17
- Replies: 34
- Total: 51
Member since: June 1, 2017
THanks. What did you do?
June 21, 2018 at 1:59 pm #102974
Shri S
Keymaster
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- Total: 6887
Member since: June 12, 2013
Was cache issue. Removed cache.

Regards,
Shri
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