cannot download SKT Full Width PRO .zip file

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  • #20266
    Donald
    Member
    • Topics: 1
    • Replies: 0
    • Total: 1
    Member since: January 26, 2016

    Hello Tech Support,

    I have just purchased SKT Full Width PRO (Order #11416), but I am unable to download the .zip file.

    Instead of being able to download the template .zip file, I just keep receiving this error message from you site:

    Sorry, you have reached your download limit for this file Go to homepage

    This is very frustrating, and I am becoming angry. Please help me download the template I have just purchased.

    If I do not hear from you soon, I will file a complaint with PayPal and request a refund of the $39.00 that I have just paid for nothing.

    Thank you for your consideration.

    Donald Smith

    #20272
    SKT Themes
    Keymaster
    • Topics: 8
    • Replies: 6695
    • Total: 6703
    Member since: June 12, 2013

    I have replied to your email a while ago and i am writing again that i have given re-access.

    There are 5 times you can download and still you couldn’t download suggests either you had a bad internet connection, a firewall which blocks the download or some download manager.

    If you still can’t download the file you can send us an email: @sktthemes.com">support@sktthemes.com with your WordPress website URL and admin details for us to upload the Pro theme for you.

    Sorry but this is no fault of ours others (over 11000+ customers) could download their files.

    Regards,
    Shri

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