Banking Theme, Elementor Greyed Out

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  • #174370
    WGrosslyWGrossly
    Participant
    • Topics: 2
    • Replies: 3
    • Total: 5
    Member since: June 4, 2020

    When using the Banking theme on a development server, it all worked fine. Yesterday, we put the site on the live server, and when editing a page with Elementor, the Elementor menu loads but is dimmed out with a spinning circle. When I switch themes to a default (Twenty Ninetee), the Elemenor menu loads well and allows editing of content.

    #174372
    WGrosslyWGrossly
    Participant
    • Topics: 2
    • Replies: 3
    • Total: 5
    Member since: June 4, 2020

    More info:

    Clicking Appearance, Customize, gets this ominous warning:

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.

    #174373
    WGrosslyWGrossly
    Participant
    • Topics: 2
    • Replies: 3
    • Total: 5
    Member since: June 4, 2020

    More: This just keeps getting better. On several pages, only half of the content is loading in a browser; when logged in to the back end, I can see the other half of the page contents, but I can’t edit anything, because, again, Elementor menu is greyed out. Hmmm.

    #174375
    WGrosslyWGrossly
    Participant
    • Topics: 2
    • Replies: 3
    • Total: 5
    Member since: June 4, 2020

    The site is claycounty.bank and the 1/2 content example is the CD/IRA page; there is (supposed to be) a blue piggy bank image to the right of the old man holding cash. I can see the page when logged in, but not live (/logged out).

    #174408
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
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    Member since: August 16, 2013

    Hi,

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:support@sktthemes.com Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Brad

    #174922
    Forum ModeratorForum Moderator
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    • Total: 27790
    Member since: August 16, 2013

    Hi,

    There is no file editing permission.

    Kindly send us your FTP details via email:support@sktthemes.com

    Regards,
    Brad

    #175276
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27790
    • Total: 27790
    Member since: August 16, 2013

    Hi,

    Issue has been resolved. Now elementor is working fine.

    See screenshot below:

    View post on imgur.com

    Regards,
    Brad

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