February 21, 2021 at 6:52 am #174952
I wish to use a plugin to add an enquiry button to the product page however it does not work with the SKT Black theme (works fine on other themes). The developer suggests the theme is not adding the action hooks (see quote below), how do I resolve this please?
“Enquiry button is added using this action hook
woocommerce_single_product_summary => on the single product page
and woocommerce_after_shop_loop_item => hook on the archive/category pages
if your theme is not adding this hooks in the product page template then enquiry button will not be shown”
thanksFebruary 22, 2021 at 12:00 pm #174991
Kindly show us your website URL please?
ChrisFebruary 22, 2021 at 12:03 pm #174992
thanksFebruary 22, 2021 at 1:19 pm #175004
kindly use another plugin to show a inquiry button on product pages like.
Kindly use this plugin:
ChrisFebruary 22, 2021 at 1:40 pm #175008
installed and activated, that one doesn’t work neither. I’ve checked the plugin settings, it seems pretty basic so I don’t think I’ve got a setting wrong.February 23, 2021 at 5:22 am #175035
Okay, Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:email@example.com Please mention this forum URL while replying so that we understand what needs to be done.
We’ll check and revert back to you.
ChrisFebruary 24, 2021 at 11:30 am #175109
I may have stumbled on the reason for this. The enquiry button shows on the category page but not the single product page. I suspect the reason is that it is set to show the button after the summary and the summary is not visible. in the theme layout but it is on other themes. Could this be the case? And if so, is there a way to show the summary on a product with SKT Black theme active?
JohnFebruary 24, 2021 at 12:59 pm #175112
We checked, You used Elementor page builder on single product page therefore the inquiry plugin is not working, please use default Single Product page template which comes with WooCommerce.
ChrisFebruary 24, 2021 at 1:31 pm #175114
Thanks Chris, I understand what you’re saying just not how to rectify it. I’m going through all the single product settings I can find and they all say default template. Can you point me to where I change from Elementor to the default template please?
ThanksFebruary 25, 2021 at 12:30 pm #175155
Given details are not working. Kindly send us the details again.
ChrisFebruary 25, 2021 at 12:36 pm #175157
Hi Chris, sent them to you at 12:03 today when I saw that you could not login. Sent again just this second check your support email inbox
JohnFebruary 26, 2021 at 1:30 pm #175225
If you want to show default woocommerce single product template.
Kindly go to template >> Click on saved templates >> Product with variations >> and click on Bin >> Then your woocommerce default single product page will be activated.
See screenshot below:
ChrisFebruary 26, 2021 at 4:10 pm #175230
Ah! Sorted thanksMarch 1, 2021 at 12:10 pm #175280
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