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Home › Forums › IT Consultant Support › 500 Internal Server Error
Hi, would you please help me with the following issue:
I purchased and installed “laptop-repair-pro” theme. However I’m not able to preview or edit or even publish my site.
Everytime I try anything, I get the following message:
500 Internal Server Error
An error occurred while processing this request.
Website owner? Check your code and/or debug log. If you need assistance, contact support.
Hi,
Kindly show us your website URL?
Regards,
Chris
Thanks, it’s:
https://thestartupfactory.ae/
Thanks Chris,
The URL is https://thestartupfactory.ae/
I had to deactivate the theme since the website went down and showed the 500 Internal Server Error as well.
Your guidance is much appreciated.
Hi,
Unfortunately, this isn’t our theme https://thestartupfactory.ae/
Regards,
Chris
Hi,
Yes, I deactivated the laptop repair theme because my website went down showing a 500 error.
If you visit https://thestartupfactory.ae/ again now – you will see it.
Hi,
I can’t leave the website down for long .. I need to deactivate the theme again.
Is there an email where I can send you a screenshot?
Hi,
Kindly send us your URL of the site and WordPress admin details (Username & Password) via email: [email protected] Please mention this forum URL while replying so that we understand what needs to be done.
We’ll check and revert back to you.
Regards,
Chris
Hi,
Your login details isn’t working
Regards,
Chris
Hi,
Your login details isn’t working
Regards,
Chris
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