500 Internal Server Error

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  • #123753
    Nada Qureshi
    Participant
    • Topics: 1
    • Replies: 4
    • Total: 5
    Member since: May 22, 2019

    Hi, would you please help me with the following issue:

    I purchased and installed “laptop-repair-pro” theme. However I’m not able to preview or edit or even publish my site.

    Everytime I try anything, I get the following message:

    500 Internal Server Error
    An error occurred while processing this request.

    Website owner? Check your code and/or debug log. If you need assistance, contact support.

    #123755
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25504
    • Total: 25504
    Member since: August 16, 2013

    Hi,

    Kindly show us your website URL?

    Regards,
    Chris

    #123757
    Nada Qureshi
    Participant
    • Topics: 1
    • Replies: 4
    • Total: 5
    Member since: May 22, 2019
    #123758
    Nada Qureshi
    Participant
    • Topics: 1
    • Replies: 4
    • Total: 5
    Member since: May 22, 2019

    Thanks Chris,

    The URL is https://thestartupfactory.ae/

    I had to deactivate the theme since the website went down and showed the 500 Internal Server Error as well.

    Your guidance is much appreciated.

    #123759
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25504
    • Total: 25504
    Member since: August 16, 2013

    Hi,

    Unfortunately, this isn’t our theme https://thestartupfactory.ae/

    Regards,
    Chris

    #123762
    Nada Qureshi
    Participant
    • Topics: 1
    • Replies: 4
    • Total: 5
    Member since: May 22, 2019

    Hi,

    Yes, I deactivated the laptop repair theme because my website went down showing a 500 error.

    If you visit https://thestartupfactory.ae/ again now – you will see it.

    #123763
    Nada Qureshi
    Participant
    • Topics: 1
    • Replies: 4
    • Total: 5
    Member since: May 22, 2019

    Hi,

    I can’t leave the website down for long .. I need to deactivate the theme again.

    Is there an email where I can send you a screenshot?

    #123778
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25504
    • Total: 25504
    Member since: August 16, 2013

    Hi,

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via email: support@sktthemes.com Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Chris

    #124508
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25504
    • Total: 25504
    Member since: August 16, 2013

    Hi,

    Your login details isn’t working

    Regards,
    Chris

    #125090
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25504
    • Total: 25504
    Member since: August 16, 2013

    Hi,

    Your login details isn’t working

    Regards,
    Chris

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