500 Internal Server Error

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  • May 22, 2019 at 5:35 am #123753
    Nada QureshiNada Qureshi
    Participant
    • Topics: 1
    • Replies: 4
    • Total: 5
    Member since: May 22, 2019

    Hi, would you please help me with the following issue:

    I purchased and installed “laptop-repair-pro” theme. However I’m not able to preview or edit or even publish my site.

    Everytime I try anything, I get the following message:

    500 Internal Server Error
    An error occurred while processing this request.

    Website owner? Check your code and/or debug log. If you need assistance, contact support.

    May 22, 2019 at 5:45 am #123755
    Sonal S SinhaSonal S Sinha
    Moderator
    • Topics: 0
    • Replies: 31254
    • Total: 31254
    Member since: August 16, 2013

    Hi,

    Kindly show us your website URL?

    Regards,
    Chris

    May 22, 2019 at 5:47 am #123757
    Nada QureshiNada Qureshi
    Participant
    • Topics: 1
    • Replies: 4
    • Total: 5
    Member since: May 22, 2019

    Thanks, it’s:

    https://thestartupfactory.ae/

    May 22, 2019 at 5:48 am #123758
    Nada QureshiNada Qureshi
    Participant
    • Topics: 1
    • Replies: 4
    • Total: 5
    Member since: May 22, 2019

    Thanks Chris,

    The URL is https://thestartupfactory.ae/

    I had to deactivate the theme since the website went down and showed the 500 Internal Server Error as well.

    Your guidance is much appreciated.

    May 22, 2019 at 5:49 am #123759
    Sonal S SinhaSonal S Sinha
    Moderator
    • Topics: 0
    • Replies: 31254
    • Total: 31254
    Member since: August 16, 2013

    Hi,

    Unfortunately, this isn’t our theme https://thestartupfactory.ae/

    Regards,
    Chris

    May 22, 2019 at 5:57 am #123762
    Nada QureshiNada Qureshi
    Participant
    • Topics: 1
    • Replies: 4
    • Total: 5
    Member since: May 22, 2019

    Hi,

    Yes, I deactivated the laptop repair theme because my website went down showing a 500 error.

    If you visit https://thestartupfactory.ae/ again now – you will see it.

    May 22, 2019 at 6:37 am #123763
    Nada QureshiNada Qureshi
    Participant
    • Topics: 1
    • Replies: 4
    • Total: 5
    Member since: May 22, 2019

    Hi,

    I can’t leave the website down for long .. I need to deactivate the theme again.

    Is there an email where I can send you a screenshot?

    May 22, 2019 at 7:21 am #123778
    Sonal S SinhaSonal S Sinha
    Moderator
    • Topics: 0
    • Replies: 31254
    • Total: 31254
    Member since: August 16, 2013

    Hi,

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via email: [email protected] Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Chris

    June 3, 2019 at 10:23 am #124508
    Sonal S SinhaSonal S Sinha
    Moderator
    • Topics: 0
    • Replies: 31254
    • Total: 31254
    Member since: August 16, 2013

    Hi,

    Your login details isn’t working

    Regards,
    Chris

    June 14, 2019 at 6:12 am #125090
    Sonal S SinhaSonal S Sinha
    Moderator
    • Topics: 0
    • Replies: 31254
    • Total: 31254
    Member since: August 16, 2013

    Hi,

    Your login details isn’t working

    Regards,
    Chris

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