install fail with word press

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  • May 22, 2019 at 1:09 pm #123798
    Laura GoldsteinLaura Goldstein
    Participant
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    Member since: May 22, 2019

    Tried to install my pro (paid) theme and got this message:

    Unpacking the package…
    Installing the theme…
    Destination folder already exists. /home2/eventtb6/public_html/wp-content/themes/event-planners/
    Theme installation failed.

    Please help so that I can start designing my website.
    Thank you.

    May 23, 2019 at 4:37 am #123822
    Sonl SinhaSonl Sinha
    Moderator
    • Topics: 0
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    Member since: August 16, 2013

    Hi,

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via email: [email protected] Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Chirs

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