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  • April 1, 2016 at 3:59 am #28934
    SaadSaad
    Member
    • Topics: 3
    • Replies: 3
    • Total: 6
    Member since: March 23, 2016

    Hi, I am using SKT construction Pro and i don’t see a header background image. it uploaded and everything but is not showing up on background of the header. i am using an image size of 1400 x 272.

    Is there a certain image file type i have to use?(.png,.jpg?).

    Do i need to change the header background color to a certain color?

    My website is http://tinyurl.com/hlcnf2j

    Please Help!

    April 1, 2016 at 6:15 am #28964
    Sonl SinhaSonl Sinha
    Moderator
    • Topics: 0
    • Replies: 31201
    • Total: 31201
    Member since: August 16, 2013

    Hi Saad,

    Kindly use .jpg images for the header.

    Regards,
    Dave

    April 1, 2016 at 5:38 pm #29037
    SaadSaad
    Member
    • Topics: 3
    • Replies: 3
    • Total: 6
    Member since: March 23, 2016

    Hi,
    yes it is a .jpg file type jpeg file format. still doesnt work. it refreshes the page but the header background stays black.

    April 5, 2016 at 7:13 am #29282
    Sonl SinhaSonl Sinha
    Moderator
    • Topics: 0
    • Replies: 31201
    • Total: 31201
    Member since: August 16, 2013

    Hi Saad,

    Kindly send us your URL of the site and WordPress admin details via sktthemes.net/contact

    Please mention this forum URL while replying so that we understand what needs to be done.

    Regards,
    Dave

    April 8, 2016 at 1:25 pm #29806
    Sonl SinhaSonl Sinha
    Moderator
    • Topics: 0
    • Replies: 31201
    • Total: 31201
    Member since: August 16, 2013

    Hi Saad,

    This issue was resolved from our end. Kindly check and confirm.

    Regards,
    Dave

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