Customer Support Representative required for WordPress

Website Soflyy

$30 per hour and minimum of 30 hours per week.

We are a small team and have 100% remote workers around the world. We have team members in Ukraine, US, Canada, India, Thailand and Romania. It doesn’t matter in whichever time zone you are in.

Your main responsibility is to help and support our customers who are seeking help for WP All Import.

If you are a customer friendly person and love to help others then this job is definitely for you.

You need to enjoy the process of converting angry, frustrated, confused and anxious customers into happy ones.

You also need to be a good writer.

We want support replies to be concise, friendly and to the mark.

Flexibility:

We are a small team but we try to give flexibility to everyone so this means if you wake up and do not feel like working today you can surely take a day off.

But this doesn’t mean you work 50 hours in the first 2-3 days and do not care to check for the whole week. Or you all of a sudden go on a week long trip or take several days off.

Responsibilities:

› Responding properly and timely to customer support requests
› Providing improvement to our documentation because that may lead to less support requests
› Creating videos and or screenshots using Camtasia
› Gathering customer feedback and sending it to us for frequent development and roadmap decisions
› Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import
› Testing development versions of WP All Import and WP All Export
› Developing add-ons for WP All Import

Requirements:

High quality customer support and providing proper and effective support to our customers is what we care at the end of the day.

The more the boxes you can tick below the more is better:

› Minimum for 30 hours in a week available.
› Expert in WordPress, PHP and MySQL otherwise how can one provide WordPress related support.
› Intermediate knowledge of PHP at least so that can provide proper support.
› Fast learner.
› WooCommerce experience is a plus.
› Familiarity with XML, CSS and HTML would be good.
› If he can attend WordCamps, Meetups and other industry meetings for regular knowledge growth.
› Previous experience of working with a remote team.

To apply for this job please visit www.wpallimport.com.

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