Strong pro theme unable to customize

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  • September 11, 2017 at 3:20 pm #82934
    LorenzoLorenzo
    Member
    • Topics: 8
    • Replies: 18
    • Total: 26
    Member since: February 26, 2016

    Dear SKt recently (some weeks ago) I updated WP lo latest version and now i canno’t customize the theme because if i choose appearence->customize and in the sidebar choose one element like footer (or header or others) i’m unable to see nothing. The sidebar once selected the section (header, footer…ecc) is empty…
    What’s happened?
    Thx
    Lorenzo

    September 13, 2017 at 7:29 am #83076
    Sonnal S SinhaSonnal S Sinha
    Moderator
    • Topics: 0
    • Replies: 30649
    • Total: 30649
    Member since: August 16, 2013

    Hi Lorenzo,

    Kindly show us your website URL so that we can assist further.

    Regards,
    Dave

    September 13, 2017 at 10:16 am #83137
    LorenzoLorenzo
    Member
    • Topics: 8
    • Replies: 18
    • Total: 26
    Member since: February 26, 2016

    The URL is:
    http://www.alessiocioci.it

    September 13, 2017 at 12:00 pm #83172
    Sonnal S SinhaSonnal S Sinha
    Moderator
    • Topics: 0
    • Replies: 30649
    • Total: 30649
    Member since: August 16, 2013

    Hi,

    Customizer Themes have been updated since WordPress 4.7 due to some CSS conflicts.

    Kindly re-download the theme, activate some other theme, delete the old theme and upload and activate new theme.

    Deletion of theme does not delete theme options or its settings. Uploading and activating the new theme will solve these problems.

    Let us know for any further issues.

    Regards,
    Dave

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