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Can you share with us the screenshot so we can share with you what went wrong or check for bug in our theme.
Attaching images does not seem to be working on this support form. Also, email notifications do not seem to be working despite having “notify me of the following replies via email” check box checked below.
Attaching images doesn’t work but you can use imgur or similar service like slack, dropbox to post it here.
Notifications do work because admin also gets emails in the same way as you. I tested it by creating a test ticket in the morning and then replied as admin and that test account email did get the ticket response. Please check your spam/junk folder.
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