Featured image displaying alt size

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This topic contains 16 replies, has 2 voices, and was last updated by  Forum Moderator 2 years, 6 months ago.

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  • #68313

    Greg
    Member
    • Topics: 7
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    • Total: 28
    Member since: February 7, 2016

    Hi,

    Using the the SKT Restaurant Pro theme. When using Featured Image on pages, the image is coming up way too large in the header banner box. I’ve resized the image to 1400 x 382 as per recommended size for the theme but it’s still displaying too big. Banner images added via Appearance/Header/Header Image display fine.

    Element html for Feature Image appears to be picking up an alt size from somewhere:

    <div class=”innerbanner”>
    <img src="http://i0.wp.com/www.roamindonesia.com/wp-content/uploads/2016/02/banner-indonesia-deserted-island-hopping.jpg?zoom=0.8999999761581421&resize=1498%2C905&quot; alt=”” width=”1498″ height=”905″ srcset=”http://i0.wp.com/www.roamindonesia.com/wp-content/uploads/2016/02/banner-indonesia-deserted-island-hopping.jpg?zoom=0.8999999761581421&resize=1498%2C905″ src-orig=”http://i0.wp.com/www.roamindonesia.com/wp-content/uploads/2016/02/banner-indonesia-deserted-island-hopping.jpg?resize=240%2C145″ scale=”0.8999999761581421″ /></div>

    #68331

    Forum Moderator
    Participant
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    Member since: August 16, 2013

    Hi Greg,

    Kindly show us page URL where this issue happen.

    Regards,
    Dave

    #68332

    Greg
    Member
    • Topics: 7
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    • Total: 28
    Member since: February 7, 2016

    We haven’t published the page because of this display issue. However, we have tested it on several pages (excluding homepage which uses a slider) and can confirm the issue is site wide.
    Our URL is http://www.roamindonesia.com

    #68334

    Forum Moderator
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    Member since: August 16, 2013

    Hi Greg,

    Kindly go to Appearance>>Theme Option>>Basic Setting>>Custom CSS Box

    Add this code there:

    .innerbanner{height:auto !important;}

    Regards,
    Dave

    #68337

    Greg
    Member
    • Topics: 7
    • Replies: 21
    • Total: 28
    Member since: February 7, 2016

    Hi Dave,

    Thanks for your prompt response. We’ve added the code to out Custom CSS but the problem still persists. Any other suggestions?

    #68381

    Forum Moderator
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    Member since: August 16, 2013

    Could you publish that page so that we can check the issue.

    Regards,
    Dave

    #68383

    Greg
    Member
    • Topics: 7
    • Replies: 21
    • Total: 28
    Member since: February 7, 2016

    Hi Dave,

    Have a look here:

    Introducing Komodo & Lesser Sunda Islands

    Regards,
    Greg

    #68387

    Forum Moderator
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    Member since: August 16, 2013

    Hi Greg,

    You have added very small image. Kindly set this image as a featured image and then check

    http://www.roamindonesia.com/wp-content/uploads/2016/05/banner-west-timor-panorama.jpg

    Regards,
    Dave

    #68390

    Greg
    Member
    • Topics: 7
    • Replies: 21
    • Total: 28
    Member since: February 7, 2016

    Hi Dave,

    I’ve changed the image as requested. However, the previous image was not a small image. It was sized to 1400 x 382, the same is the banner image I’ve now used at your request.

    Regards,

    Greg

    #68391

    Forum Moderator
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    Member since: August 16, 2013

    Did you used any plugin to resize the images?

    #68396

    Greg
    Member
    • Topics: 7
    • Replies: 21
    • Total: 28
    Member since: February 7, 2016

    No. We do use WP Smush to compress the images but nothing to resize them.

    #68398

    Forum Moderator
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    Member since: August 16, 2013

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via sktthemes.net/contact

    Please mention this forum URL while replying so that we understand what needs to be done.

    Regards,
    Dave

    #68411

    Forum Moderator
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    Member since: August 16, 2013

    Hi Greg,

    Support for a theme and all themes package are renewed every year. It seems your support period has ended. In case you want to renew and need an extension of support kindly connect with us at https://www.sktthemes.org/contact for payment link.

    Regards,
    Brad

    #68423

    Forum Moderator
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    Member since: August 16, 2013

    Hi Greg,

    WordPress admin details are incorrect. Kindly send us correct admin details.

    Regards,
    Dave

    #68916

    Forum Moderator
    Participant
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    • Total: 22134
    Member since: August 16, 2013

    Hi Greg,

    This issue was resolved from our end. Kindly check and confirm.

    Regards,
    Dave

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